Northside Vets
202 Station Street, Fairfield, VIC 3078
Melbourne, Victoria
Website: northsidevets.com.au

Effective Date: 15/09/25

At Northside Vets, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information when you interact with us:

• Your name, address, phone number, and email address
• Pet details (e.g., name, breed, age, medical history)
• Payment and billing information
• Health information where relevant to the care of your pet
• Information submitted through our website contact forms or appointment requests

2. How We Collect Information

We may collect personal information directly from you when you:

• Visit our clinic
• Make an enquiry via phone, email, or our website
• Book an appointment online
• Use our website or social media pages
• Make payments for our services

3. How We Use Your Information

We use your personal information to:

• Provide veterinary services and care for your pets
• Process payments and issue invoices
• Send appointment reminders and updates
• Respond to enquiries and provide customer support
• Comply with legal and regulatory obligations
• Improve our services and website experience

4. Disclosure of Your Information

We may share your personal information with:

• Specialist veterinary providers or pathology labs (with your consent where required)
• IT and website service providers who support our business operations
• Regulatory or government authorities when legally required

We will never sell your personal information to third parties.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information may be stored electronically or in paper form, with security safeguards in place.

6. Website & Cookies

Our website may use cookies to improve user experience, track site performance, and collect anonymous analytics data. You can disable cookies in your browser settings, but some website features may not function properly.

7. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us. We will respond in accordance with the Privacy Act.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Northside Vets
202 Station Street, Fairfield, VIC 3078
Melbourne, Victoria
Phone: (03) 7053 7730
Email: info@northsidevets.com.au

9. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised effective date.

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