Northside Vets
202 Station Street, Fairfield, VIC 3078
Melbourne, Victoria
Website: northsidevets.com.au

Effective Date: 15/09/25

Welcome to Northside Vets. By accessing or using our website and services, you agree to comply with the following Terms of Service. Please read them carefully.

1. General

These Terms apply to the use of our website and any veterinary services provided by Northside Vets. By booking an appointment, making a payment, or using our services, you agree to these Terms.

2. Services

Northside Vets provides veterinary care and related services for companion animals. Services are subject to availability and may change without notice.

3. Appointments & Cancellations

• We recommend booking appointments in advance.
• If you need to cancel or reschedule, please provide at least 24 hours’ notice.
• Missed appointments or late cancellations may incur a fee.

4. Payments

• Payment is required at the time of consultation or service.
• We accept all major credit cards - Visa, Mastercard and American Express
• Fees for services, medications, and products are subject to change.

5. Medications & Prescriptions

• Medications are dispensed only under veterinary direction.
• We reserve the right to refuse prescription requests if an examination or consultation is required by law.
• Unused medications may not be returned for refund due to health and safety regulations.

6. Emergency Care

While we strive to provide urgent care, emergency cases may be referred to a specialist or 24-hour veterinary hospital if necessary.

7. Liability

• We take all reasonable steps to provide safe and effective care for your pets.
• However, veterinary treatment involves inherent risks, and outcomes cannot be guaranteed.
• To the fullest extent permitted by law, Northside Vets is not liable for indirect, incidental, or consequential damages arising from the use of our services.
• Your statutory rights under the Australian Consumer Law remain unaffected.

8. Website Use

• The content on our website is for general information only and should not replace professional veterinary advice.
• We do not guarantee that the website will always be available, secure, or error-free.
• You must not use our website for unlawful purposes or attempt to disrupt its operation.

9. Privacy

Our handling of your personal information is governed by our Privacy Policy.

10. Changes to Terms

We may update these Terms from time to time. Updated versions will be published on our website and take effect immediately upon posting.

11. Contact Us

If you have any questions about these Terms, please contact us:

Northside Vets
202 Station Street, Fairfield, VIC 3078
Melbourne, Victoria
Phone: (03) 7053 7730
Email: info@northsidevets.com.au

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